Refund Policy

Clear guidelines for refund eligibility, procedures, and timelines for macoexunara's capital allocation services

1 Refund Eligibility Criteria

We understand that business circumstances can change. Our refund policy reflects our commitment to fair treatment while maintaining the integrity of our capital allocation advisory services.

Service cancellation requests must be submitted within 14 days of initial engagement
Written notice is required detailing the reason for refund request
Refunds apply to unused portions of prepaid advisory services only
Initial consultation fees are non-refundable after the session has occurred
Strategic planning documents already delivered are excluded from refund calculations

Important Notice

Refund eligibility may vary based on the specific service package and work already completed. Each request is evaluated individually based on circumstances and value delivered.

2 Refund Request Process

Our streamlined refund process ensures transparency and fair resolution. Here's how to submit your request and what to expect:

Submit Written Request

Send detailed refund request via email to help@macoexunara.com including service details, dates, and specific reason for cancellation.

Review Period

We'll acknowledge receipt within 24 hours and conduct thorough review of your request, typically completed within 3-5 business days.

Decision Notification

You'll receive written confirmation of our decision with detailed explanation of approved refund amount and processing timeline.

Refund Processing

Approved refunds are processed within 7-10 business days using your original payment method.

3 Payment Methods and Processing Times

Refund processing times vary depending on your original payment method. We strive to return funds as quickly as possible while ensuring secure transactions.

Credit Cards: 5-7 business days to appear on your statement
Bank Transfers: 3-5 business days for domestic Australian banks
PayPal: 2-3 business days to reflect in your account
Cheque Payments: 10-14 business days processing and delivery

Please note that weekends and public holidays may extend these timeframes. We'll provide tracking information where available and keep you updated throughout the process.

4 Partial Refund Scenarios

When services have been partially delivered, we calculate refunds based on unused portions and work not yet commenced:

Ongoing advisory arrangements are prorated based on remaining contract period
Project-based work considers completed milestones and deliverables provided
Research and analysis already completed may reduce refundable amounts
Custom reports and strategic documents delivered are deducted from refund calculations

Fair Value Assessment

We believe in fair treatment for both parties. Our partial refund calculations reflect genuine value delivered while recognizing your changing circumstances.

5 Non-Refundable Services

Certain services are non-refundable once delivered or initiated due to their immediate value and resource investment:

Completed initial consultations and strategy sessions
Custom research reports already provided to your business
Third-party costs incurred on your behalf (legal, accounting, specialist consultations)
Emergency or urgent advisory services delivered outside standard timelines
Referral fees and commissions related to successful capital allocation arrangements

These exclusions ensure we can continue providing high-quality, resource-intensive services while maintaining reasonable business practices.

Questions About Refunds?

Email: help@macoexunara.com
Phone: +61 497 986 400
Address: 448 Bayswater Rd, Mount Louisa QLD 4814, Australia

Our team is here to help clarify any aspects of our refund policy and assist with your specific situation.